It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
About the Role
As an Advisory Solution Consultant within the Singapore Public Sector team, you will be a trusted technology advisor to Singapore government agencies, partnering with Account Executives to drive strategic opportunities from discovery through technical win. You bring deep platform expertise, strong executive presence, and the ability to translate complex government challenges into compelling ServiceNow solutions.
What You'll Do
Technical Solutioning & Pre-Sales
Lead end-to-end solution consulting engagements across discovery, technical validation, and proof-of-concept (PoC/PoV) phases for Singapore government agency accounts
Design and deliver tailored demonstrations and PoC environments that map to agency-specific outcomes and technical requirements
Develop solution architectures aligned to ServiceNow platform capabilities — including ITSM, HRSD, App Engine, AI/Now Assist, and workflow automation — within Singapore public sector compliance boundaries
Customer Engagement
Engage confidently at CIO, Deputy Secretary, business and technical team levels within government agencies
Act as the primary technical point of contact throughout the sales cycle, building trusted relationships across both IT and business stakeholders
Navigate Singapore public sector procurement, and compliance requirements with confidence
Team & Community
Contribute to team capability-building — knowledge sharing, demo asset development, PoC playbook refinement
Collaborate with regional SC specialists and cross-functional teams
Strategic Contribution
Shape account strategies in partnership with AEs — including whitespace identification, technical win criteria, and SC coverage planning
Provide technical input to Singapore GTM plays
Represent ServiceNow at public sector industry events, executive briefings, and technical forums
What You'll Bring
Experience
8–12 years of enterprise technology experience, with at least 4–5 years in a pre-sales or solution consulting role
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Demonstrated experience working with Singapore government agencies (e.g. MOH, MOE, MOM, HDB, Govtech, HTX, DSTA, Synapxe, NEA, or similar)
Strong understanding of Singapore public sector IT landscape — IM8 policy, GCC/GCC+, whole-of-government platforms, and procurement frameworks
Platform & Technical Skills
Hands-on proficiency with the ServiceNow platform preferred
Experience architecting solutions for complex, regulated environments
Ability to independently build and configure PoC environments and demo instances
Competencies
Strong executive communication and presentation skills — able to hold a room at C-suite level
Structured problem-solving with ability to connect business pain to platform outcomes
Self-directed and able to manage multiple concurrent engagements with minimal oversight
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) required; one or more Certified Implementation Specialist (CIS) certifications preferred
Experience with AI-powered workflow platforms or AI governance discussions in regulated sectors
Familiarity with ServiceNow's PoC/PoV methodology and SC engagement frameworks
Why This Role
You'll join a high-performing, tight-knit SC team operating at the forefront of digital government transformation in Singapore. You'll have senior-level exposure, real ownership of strategic accounts, and the opportunity to shape how ServiceNow shows up across the Singapore public sector.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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