At Coface we make trade happen everyday
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our team!
Leadership & Team Management
- Lead, inspire and develop the SME Account Management and Policy Services team, fostering a collaborative and high-performance culture.
- Provide ongoing coaching, guidance and constructive feedback to support individual growth and team capability.
- Act as the primary escalation point for complex client matters, operational issues and team queries.
- Effectively manage team capacity, workload distribution and priorities to ensure delivery against agreed service levels and deadlines.
- Champion a culture of accountability, continuous improvement, customer-centricity and regulatory compliance.
- Partner closely with the Head of Account Management on performance management, resource planning and delivery of team objectives.
- Ensure consistent adherence to policies, procedures and data quality standards, maintaining excellence in client communication.
Client & Account Management
- Manage a portfolio of SME and Mid-Market clients across both brokered and direct channels.
- Build and maintain strong, long-term client relationships, acting as a trusted advisor and key point of contact.
- Lead client meetings, reviews and negotiations, including engagement with senior stakeholders where required.
- Proactively identify and deliver cross-sell and up-sell opportunities to maximise portfolio value.
- Drive client retention, renewal and portfolio growth through proactive engagement and high-quality service delivery.
Operational Delivery & Governance
- Oversee the end-to-end administration, renewal and endorsement of SME contracts, ensuring accuracy, quality and SLA adherence.
- Support scheme renewals on an exception basis where required.
- Ensure team compliance with internal policies, regulatory requirements and risk frameworks.
- Monitor KPIs and produce regular performance insights on client activity, service delivery and team effectiveness.
- Identify and implement process improvements to enhance operational efficiency, customer experience and service quality.
- Bachelor’s degree in Business, Finance or a related discipline (or equivalent experience).
- Strong understanding of the trade credit insurance market and associated commercial challenges.
- Working knowledge of risk underwriting principles and claims processes.
- Proven experience leading, coaching or supervising a team within a client-focused, operational or account management environment.
- Demonstrated account management experience within SME, financial services, insurance, trade credit insurance or a related sector.
- Experience operating within a regulated environment, with a solid understanding of compliance and governance requirements.
- Strong client focus, with a commitment to delivering excellent customer outcomes.
- Excellent communication, stakeholder management and negotiation skills.
- Highly organised, with the ability to prioritise effectively and manage multiple deliverables within tight deadlines.
- Strong attention to detail, accuracy and personal accountability.
- Ability to collaborate effectively within a fast-paced, dynamic environment.
- Proficient in CRM systems and comfortable working with data to inform decision-making.
Why Join Coface?
At Coface, we offer a dynamic, international working environment where your expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced, strategic role with strong exposure to senior leadership and cross-border collaboration.
If you are a commercially minded professional looking for an exciting opportunity to make an impact, we invite you to apply.
Coface UK & Ireland Certified as a Great Place to Work® | Coface