Pour l’un de nos clients, une banque située à Luxembourg Kirchberg, nous recherchons un SLA Coordinator.
Votre mission:
Back‑log inventory & prioritisation:
Master inventory spreadsheet (arrangement ID, owner, status, regulatory reference) plus a risk‑based prioritisation matrix.
Gap analysis:
Gap‑analysis report for each high‑priority arrangement, outlining missing controls, root‑cause insights and compliance impact.
Remediation planning & execution:
Planning deliverable: Consolidated remediation plan with detailed action items, owners, deadlines, required resources and a status‑tracking template.
Execution deliverable: Completed remediation tasks logged in the tracking tool, evidence of remediation uploaded, and verification that each control gap is closed.
Evidence collection, validation & archiving:
Centralised evidence repository (e.g., SharePoint/Teams) with an indexed checklist; each piece of evidence reviewed, validated by the stakeholders and signed off as “compliant”.
Ongoing progress monitoring & reporting
Weekly status slide deck (progress, blockers, upcoming tasks) and a dashboard (PowerBI/Excel) that reflects real‑time remediation percentages.
Final hand‑over & closure package:
Complete hand‑over dossier containing:
Updated inventory and prioritisation matrix
Final gap‑analysis and remediation summary report
Full evidence archive with validation sign‑offs
Revised documentation
Final risk‑exposure dashboard (post‑remediation)
Lessons‑learned brief and knowledge‑transfer guide