As a Senior Executive – Retail & F&B, you will support the commercial success of Malta International Airport's retail and food & beverage portfolio by managing relationships with tenants and concessionaires, overseeing commercial agreements, and driving initiatives that enhance operational performance, revenue, and the passenger experience.
Key Responsibilities:
Tenant and Concessionaire Relations
- Build and maintain strong, collaborative relationships with tenants and concessionaires to understand their needs, support their business goals, and ensure a positive airport experience for passengers.
- Act as the primary point of contact for retail and property agreements, ensuring smooth communication and timely issue resolution.
Operational Support & Tenant Engagement
- Develop a strong understanding of each tenant’s day-to-day operational requirements and proactively support them in overcoming operational challenges.
- Conduct regular engagement meetings and site visits to identify opportunities for improvement and ensure smooth operations within the airport environment.
- Act as a liaison between concessionaires and internal airport departments to facilitate effective communication and timely resolution of operational matters.
- Work collaboratively with internal stakeholders to balance tenant requests with operational, commercial, and regulatory requirements.
- Support tenants during new store openings, refurbishments, relocations, and other operational initiatives to ensure seamless implementation.
- Identify opportunities to improve operational efficiency, enhance the passenger experience, and strengthen overall commercial performance.
Contract Management
- Draft, negotiate, and manage contracts with tenants and concessionaires, ensuring terms are compliant and aligned with commercial objectives.
- Conduct regular reviews of agreements to identify opportunities for improvement and address issues proactively.
- Assist in the preparation of Expressions of Interest (EOIs), Requests for Quotations (RFQs), tender documentation, and concession agreements for new commercial opportunities.
Revenue Maximisation
- Contribute to the development and implementation of strategies to maximise rentable space and optimise concession fees.
- Identify opportunities for new retail concepts or services that enhance passenger needs and increase revenue streams.
Performance Monitoring
- Oversee the performance of retail outlets and commercial spaces to ensure alignment with business objectives and overall airport profitability.
- Conduct regular evaluations of sales, passenger satisfaction, and other key performance indicators to support data-driven decisions.
- Carry out targeted site visits to assess outlet condition, service quality, stock levels, and customer experience.
- Analyse commercial KPIs including sales productivity, spend per passenger, conversion rates, and category performance.
- Prepare regular commercial reports and presentations for management decision-making.
Market Analysis and Passenger Profiling
- Analyse passenger demographics and behaviour to identify trends influencing commercial offerings.
- Work closely with the marketing team and concessionaires to ensure campaigns and initiatives align with passenger profiles and enhance both experience and financial performance.
Requirements
- A bachelor’s degree in Business Management, Commerce, Marketing, Hospitality Management, Real Estate, or a related field is considered an asset.
- A minimum of 3–5 years’ experience in retail, commercial property, account management, hospitality, or a similar commercial environment.
- Strong commercial awareness with the ability to identify opportunities to enhance revenue and improve business performance.
- Excellent relationship management, negotiation, and communication skills, with the ability to build effective partnerships with internal and external stakeholders.
- Experience in contract administration, or commercial agreements will be considered an asset.
- Strong analytical skills with the ability to interpret sales data, KPIs, and market trends to support decision-making.
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
- A proactive, customer-focused approach with strong problem-solving and decision-making abilities.
- Excellent command of written and spoken English and Maltese is required.
Benefits
- Training and opportunities for personal development
- Recognition and rewards for hard work
- Communication Allowance
- Medical insurance
- Free fresh fruit
- Employee discounts at retail and food & beverage outlets at the airport and Skyparks
- Free regular health checks and medical tests
- Unlimited access to SkySpirit gym
- Staff parking facilities