We are seeking a highly experienced CRM Governance & Microsoft Dynamics 365 Expert to lead the governance, security, risk management, and strategic oversight of the organization's CRM platform. The role will be responsible for ensuring that Microsoft Dynamics 365 is managed effectively, securely, and in compliance with organizational policies and regulatory requirements. The successful candidate will define governance frameworks, oversee user access management, ensure data quality and integrity, identify and mitigate risks, and drive the adoption of CRM best practices across the organization. Acting as the key subject matter expert, the role will work closely with business and IT stakeholders to maximize the value of the CRM platform while maintaining robust controls, security, and operational excellence.
Key Skills:
Microsoft Dynamics 365 expertise
CRM governance and operating models
Risk management and internal controls
User access management and role-based security
Data governance and data quality management
GDPR and compliance requirements
Audit and regulatory support
CRM process design and optimization
Microsoft Power Platform and Dataverse
Stakeholder management and communication
Change management and user adoption
Business analysis and requirements management
Microsoft Entra ID (Azure AD) and Identity & Access Management
Problem-solving and strategic thinking
Experience in large, complex, and regulated environments (financial services/public sector preferred)
Level : Expert
Delivery mode : Onsite (Luxembourg)