At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Senior Business Systems Analyst to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
● Lead Discovery and Requirements Refinement workshops with customers, ensuring that the requirements are well defined and exploring solution options that re-use existing platform capabilities rather than one-off custom solutions.
● Carry out high-quality impact assessments and assessing the dependencies and impact on downstream systems and operations processes.
● Communicate and articulate the customer requirements and your impact assessment to the Product, Engineering, Quality Assurance, and Operations ensuring alignment, and successful delivery outcomes.
● Analyze technical specifications of files, API’s and other message systems (e.g. ISO8583) to identify impacts.
● Query and analyze merchant, transaction and product-rules data to identify impacts.
● Provide L1/L2 support to customers during SIT and UAT and participate in 24x7 on-call support on a roster basis.
● Assist the Project Management team with planning the releases of changes and projects to meet client SLA’s and launch dates.
● Lead and participate in client workshops and provide support services in both remote and on- site environments.
● Maintain tickets with accurate and up-to-date status information.
● Performs any other duties that may be assigned from time to time.
● Minimum of 5 years experience within the card payments industry, preferably with hands-on involvement in either of the following: card issuing, merchant acquiring, card scheme compliance, or a related payment technology.
● Bachelor’s degree in IT, Computer Science, or a related discipline, or equivalent experience gained in a technical environment.
● Excellent written and verbal communication skills in English.
● Comfortable leading stakeholder engagements and workshops in both remote and on-site environments.
● Willing to travel internationally, particularly across Europe, Latin America, and North America.