Daily Drop — Subscriber Perk
Advanced Microsoft system
Remote legal admin needs CLIO mastery. 95% off Microsoft systems, you're set.
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This is a remote position.
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JOB TITLE:
Customer Support Officer/ Administrative Assistant
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Type:
Full Time; 40 hours per week
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Rate:
$8AUD/hour
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An Admin + Customer Support Virtual Assistant (VA) in the immigration/law field supports lawyers, paralegals, and clients by handling administrative tasks and providing front-line customer service.
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Responsibilities:
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1.
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Administrative Support
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Manage emails, calendars, and appointments
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Organize and maintain client records and legal documents
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Prepare and format immigration forms (e.g., visa applications, petitions)
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Data entry into CRM or case management systems
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Schedule consultations and follow-ups
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2.
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Customer Support (non-voice)
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Respond to client inquiries via email and chat
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Guide clients on document requirements and next steps
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Handle complaints or concerns professionally
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Ensure a smooth onboarding process for new clients
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3.
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Immigration-Specific Tasks
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Assist in document collection (passports, IDs, proof of funds, etc.)
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Track application deadlines and submission timelines
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Coordinate with clients for missing or incomplete requirements
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Maintain confidentiality of sensitive legal information
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Qualifications:
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Background in
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immigration, legal services, or BPO
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is a strong advantage
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Experience using tools like: Case management software (
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Clio
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Knowledgeable in using Microsoft teams
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Previous experience in a similar role (preferred)
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Excellent written and verbal communication skills
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High attention to detail (very important in legal documents)
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Organized
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Punctual and driven.
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Requirements
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Job Requirements:
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â Background in immigration, legal services, or BPO is a strong advantage
â Experience using tools like: Case management software (Clio, MyCase, etc.)
â Knowledgeable in using Microsoft teams
â Previous experience in a similar role (preferred)
â Excellent written and verbal communication skills
â High attention to detail (very important in legal documents)
â organized
â Punctual and driven.
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