Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
To support the Commercial Markets team by providing a proficient reception and telephonic function. To ensure the understanding of the risks associated with the handling of customer information.
Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable
Experience Required
Relationship Banking (Client Coverage)
Business & Commercial Banking
1-2 years
Knowledge of the Code of Banking Practice. Product knowledge. General knowledge of products offered by the bank. Knowledge of the functions performed by the Commercial Centre suite.
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Documenting Facts
- Embracing Change
- Establishing Rapport
- Examining Information
- Following Procedures
- Interacting with People
- Managing Tasks
- Meeting Timescales
- Producing Output
- Team Working
Technical Competencies:
- Attitude of Customer Experience
- Customer Reception and Channelling
- Heart of Customer Experience
- Mind of Customer Experience
- Telephone Caller Handling