Part-Time Customer Retention Representative

Remote-Work From HomeJob Description:
Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts.

Key Responsibilities :

• Consistently increase retention rates and achieve retention goals.
• Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides.
• Strong background in a call-center environment
• CRM and technology aptitude to handle multiple platforms at a high volume and fast pace
• Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract.
• Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations.
• Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving!
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
• Other duties as assigned or as business needs arise.

Keys to Success:

• High school diploma or GED certificate.
• Minimum 2 years of Retention experience or in a similar role
• Minimum 2 years of Sales experience
• Experience in customer support and conflict resolution.
• Computer proficiency.
• Phone communication skills.

Compensation: $18.00 + Commission

The candidate(s) offered this position will be required to submit to a background investigation. Endurance is an E-Verify employer.