We're looking for an organised, proactive and dependable administrator to become a key part of our growing business. This is an important role supporting the day-to-day running of the company, ensuring our customers receive an excellent experience from their first enquiry through to completion of their project.
This is a work-from-home, self-employed position. Applicants will need access to a reliable laptop or desktop computer, a stable internet connection, and be comfortable working independently from home.
If you enjoy keeping things organised, communicating with people and taking ownership of your work, we'd love to hear from you.
What you'll be doing
- Managing customer emails and enquiries.
- Confirming appointments and upcoming jobs. - Monitoring outstanding invoices and sending friendly payment reminders.
- Following up quotations with prospective customers.
- Preparing draft emails, quotations and job information for approval.
- Maintaining accurate customer records and job information.
- Escalating technical enquiries or decisions to the director when required.
About you
You'll be someone who is:
- Highly organised with excellent attention to detail.
- Friendly, professional and confident communicating by phone and email.
- Able to work independently and manage your own workload.
- Proactive and comfortable following up customers and outstanding actions.
- Able to prioritise tasks within a busy working environment.
- Confident using email, online calendars and general office software.
- Comfortable working remotely and using your own computer equipment.
Previous administration experience from other industries will also be considered.
All your information will be kept confidential according to EEO guidelines.