On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1
About the Role
We're looking for an Outcomes Success Analyst to join our Delivery team and support measurable client outcomes after go-live across our Periop and PCC product lines. In this role, you will conduct desktop and onsite proactive engagement and adoption management for our end users, reinforce training, help surface and resolve user-level friction, and support the attainment of contracted performance guarantees.
This is a hands-on role focused on engagement and adoption at the clinic and end-user level. You will work closely with Outcomes Success Partners and leadership, refer to established playbooks, and contribute to the frontline reality that turns into sustained adoption and documented impact.
Key Responsibilities
Proactive Engagement and Adoption
- Conduct desktop and onsite engagement. Deliver both remote and onsite proactive engagement and adoption management for end users at assigned clients across Periop and PCC.
- Reinforce training and adoption. Support clinic and scheduler adoption through hands-on training reinforcement in the weeks following go-live, referring to established playbooks.
Performance Guarantee and Ongoing Outcomes Support
- Support guarantee attainment. Contribute to on-the-ground work that reinforces training and helps assigned clients meet contracted performance guarantees.
Monitor and Mitigate Outcome Risks. Help develop tooling that guides outcomes monitoring for table-stakes outcome metrics; identify risks and execute Outcome Success playbook modules to mitigate and resolve
Escalation and Feedback Support
- Surface user-level issues. Identify and escalate end-user complaints, such as clinic schedulers, to Outcomes Success Partners before they reach hospital stakeholders.
- Help reduce training friction. Contribute to reducing training-related feedback through hands-on reinforcement. Help maintain training collateral library and deliver as needed.
Data and Evidence Driven Action
- Identify observations through data. Use data and observations to support client engagement and outcomes.
- Contribute to proof of impact. Support internal activities and external testimonials in the defined format, in partnership with Outcomes Success Partners.
Cross-Product Coverage (Periop and PCC)
- Support coverage across product lines. Apply the same desktop and onsite engagement and training-reinforcement approach across Periop and PCC as the product lines scale.
How Success Is Measured
The Outcomes Success Analyst contributes to the following client outcomes and is measured directly on individual contribution.
Client outcomes the OSA contributes to
Periop
- Clinic and scheduler adoption reaching 75% within 90 days of go-live, and 65% sustained year over year
- Contracted performance guarantees met
- Support progress toward Periop clients reaching break-even within 12 weeks of go-live
- 80% decline in training-related feedback and complaints from targeted clients
- Positive NPS from targeted clients over a rolling 6-month period
- Favorable in-app Pendo check scores
PCC
- Adoption and escalation targets expected to mirror Periop, to be finalized as the product line matures
- Clearing of open Outcomes Success-scope comments carried over from prior NPS cycles
Individual contribution measures
Activity-based. Any numeric target to be confirmed.
- Desktop and onsite engagement touchpoints delivered at assigned clients
- Training reinforcement sessions supported in the weeks following go-live
- End-user issues surfaced and escalated to Outcomes Success Partners
- Engagement notes captured and translated into Notion
- Internal proof points and testimonials supported in the defined format
What We're Looking For
Required
- 2+ years in a healthcare, medical device, or health-tech role, or an advanced degree; direct exposure to frontline clinical or operational staff
- Some experience supporting technology-enabled change and adoption among frontline staff
- Developing account-level relationship skills with clinic operations, schedulers, and stakeholders
- Comfort with field deployment and travel to client sites for onsite engagement
- Ability to translate field observations into structured notes and data-supported observations
- Bachelor's degree required
Strongly Preferred
- Experience in perioperative, surgical, or procedural environments, or with care-coordination workflows
- Exposure to a health-tech, digital health, or medical device environment in an adoption, training, or field-success capacity
- Experience supporting client-facing proof points such as case studies, spotlights, or testimonials
How You Work
- You do your best work in the field, side by side with the people using the product.
- You are proactive, volunteer to help, and continually seek opportunities to learn and grow.
- You approach tasks and interactions with a strong desire to learn and improve.
- You openly embrace feedback and coaching, and readily offer it in support of the team.
- You are organized and reliable in capturing and translating what you observe in the field.
Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.
*Benefits and perks are subject to plan documents and may change at the company's discretion.
*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.