The Ocean Rewards Representative is responsible for greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information for the Players Club.
Position Responsibilities
- Provide high level of guest service by greeting all guests individually and pleasantly with a positive, pleasant and cheerful demeanor.
- Answer all questions by guests and input their information into the database.
- Understands and explains Loyalty Card programs and rewards to team members and customers
- Enrolls customers into the Loyalty Card program, updates existing information, issues cards and emphasizes the rewards and benefits of the Card Program.
- Maintain awareness of, and effectively communicates to other staff, property-wide/company promotions, events and programs.
- Will perform the duties of a Special Events Representative based on business needs. This includes but is not limited to assisting in guest registration, set-up, close out, and on-site execution of Special Events.
- Will assist at Headliner Shows, assist guests with entry by scanning tickets, giving directions, etc.
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
- Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Must be able to lift/push/pull up to 25 lbs
Requirements
- High school diploma or equivalent GED preferred
- Ability to communicate with customers and team members in a clear and concise manner
- Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
- Ability to effectively communicate in English
Benefits
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Free Parking
- Pay Rate $17.50/hour