Mercier Consultancy is currently hiring Norwegian Speaking Customer Support Representatives with paid relocation to Sofia. This exciting opportunity is perfect for fluent Norwegian speakers seeking to advance their customer service career while experiencing life in Bulgaria's vibrant capital. As part of our dedicated support team, you will be the primary point of contact for Norwegian-speaking clients, providing them with exceptional service and assistance.
Key Responsibilities
- Deliver outstanding customer support to Norwegian-speaking customers via phone, email, and chat.
- Address inquiries related to products and services, providing accurate and timely information.
- Resolve customer issues efficiently to ensure high levels of satisfaction.
- Maintain detailed records of customer interactions and follow up when necessary.
- Collaborate effectively with internal departments to improve processes and customer experience.
- Stay informed about product updates and policies to provide informed assistance.
Requirements
- Fluency in Norwegian (both written and spoken) is mandatory; English proficiency is an advantage.
- Previous customer service experience is preferred but not required.
- Strong communication and interpersonal skills with a customer-focused approach.
- Ability to work well under pressure in a fast-paced environment.
- Willingness to relocate to Sofia with paid relocation support offered.
- Basic computer skills and familiarity with customer service software.
- Positive attitude, adaptability, and eagerness to learn.
Benefits
- Competitive Monthly Salary
- Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...