Medical Virtual Assistant – Primary Care & Wellness (Remote)
Employment: Full-Time
Schedule: Monday–Friday | 8:00 AM–5:00 PM EST (1-hour unpaid lunch)
Preferred Location: Philippines
Pay: $5.00–$6.00 per hour
Description
Join a growing Florida-based Primary Care, Women's Health, Wellness & Aesthetics, and HRT practice as a Medical Virtual Assistant. You'll play a key role in delivering an excellent patient experience by providing outstanding phone support and administrative assistance.
Responsibilities
• Answer inbound calls, return missed calls, and assist new patient inquiries.
• Schedule, confirm, and follow up on appointments.
• Educate patients about services and next steps.
• Manage medical records and support referrals.
• Send invoice reminders and follow up on outstanding balances.
• Assist with insurance eligibility verification and prior authorizations when needed.
Key Performance Indicators (KPIs)
• High patient conversion from inquiries
• Prompt handling of inbound calls with no missed calls
• Excellent patient satisfaction
• Strong follow-through on assigned tasks
Deal-breaker
• Lack of attention to detail and patience towards the patientRequirements
• At least 1 year of experience supporting US-based healthcare clients as a Medical Virtual Assistant.
• Strong English communication skills with a professional phone presence.
• Experience in medical administration and customer service.
• Detail-oriented, organized, and patient-focused.
• Experience with Primary Care or Wellness is a plus.
• Clinical experience is preferred.
• Experience with Elation and Weave is a plus.
• Sales or patient conversion experience is an advantage
Basic Requirements
• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.Technical Requirements
• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.Benefits
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.