Medical Receptionist | Healthcare Virtual Assistant (Remote)

Description

Overview:

Snapscale is seeking a highly organized and patient-focused Medical Receptionist / Healthcare Virtual Assistant to support a US based healthcare practice in a remote setup. This role is responsible for managing patient communication, scheduling, insurance verification, intake coordination, and virtual front desk support while ensuring a seamless patient experience and strict HIPAA compliance.

The ideal candidate is tech-savvy, detail-oriented, and experienced in handling high-volume patient interactions in a fast-paced healthcare environment.

Key Responsibilities:

Patient Communication & Admissions

• Answer inbound calls and schedule patient appointments

• Complete new patient intake and referral processing

• Conduct outbound calls for scheduling, reminders, and follow-ups

• Schedule evaluations and follow-up appointments using WebPT

• Support remote intake processes, digital forms, and referral uploads

• Respond to patient inquiries and frequently asked questions

Insurance Verification & Authorizations

• Verify patient eligibility and insurance benefits

• Enter verified insurance details into WebPT

• Communicate coverage details and requirements to patients

• Process and manage prior authorizations as needed

Virtual Front Desk Support

• Provide remote front desk support for patient inquiries

• Assist with check-in/out coordination and basic patient concerns

• Ensure smooth coordination between patient communication and WebPT system workflows

Perks:

• Health Maintenance Organization (HMO)

• Competitive pay

• Government-mandated benefits

• 13th month pay

• Night differential pay

• Internet allowance

• Perfect attendance bonus

• Yearly salary increase

• Opportunities for career growth and development

Requirements

• Minimum 1 year of experience in healthcare, customer service, call center, or administrative support roles

• Strong English communication skills (written and verbal)

• Experience with EMR/EHR systems or medical scheduling platforms such as WebPT or similar

• Experience handling inbound/outbound patient calls, scheduling, and follow-ups

• Experience with insurance verification, patient intake, or prior authorization processes

• Ability to multitask and manage high call volumes across multiple systems

• Tech-savvy and comfortable using digital tools, phone systems, and workflow platforms

• Strong organizational skills and attention to detail

• Must be comfortable working in a remote setup with stable internet and a dedicated workspace

• Knowledge of HIPAA compliance and handling sensitive patient information