Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Compile monthly, quarterly and annual key metrics of the Marketing Shared Services
center to assist in the performance management of the unit. Provide Key Performance
Indicator statistics, analytical and other strategic support for all levels. This position
requires a mixture of technical work, analytical work, and interaction with business
leaders. Will report directly to the Vice President of Marketing Services and support the
management of relations with the individual properties ensuring that the agreed upon
Service Level Agreements are met
• Compiles the monthly, quarterly and annual key metrics of the Marketing Shared
Services center to assist in the performance management of the unit.
• Provides Key Performance Indicator statistics, analysis and other strategic support
for all levels of the shared service center.
• Enhances internal customer service through the implementation of reporting and
process improvements as well as promotion of service oriented approach within all
functional responsibilities.
• Recommends appropriate strategies and business plans to meet performance
requirements.
• Takes ownership of all assigned tasks, initiatives, inquiries, and escalations and
makes sure that they are resolved and completed efficiently and with a superior
level of quality. Adheres to all Service Level Agreements established for the shared
service center.
• Develops, maintains and updates standard operating procedures for the shared
service center.
• Ensures back-end operations that support the shared service center are efficient,
effective, and provide an excellent customer service experience.
• Develops and delivers system and process training for new shared services team
members.
• Assists team members with troubleshooting minor technology or system issues
specific to the shared services systems, and escalates unresolved issues within
established timelines.
• Performs general administrative office duties, including but not limited to:
scheduling meetings, creating agendas, taking minutes, and creating forms and
other documents.
• Performs other job related duties as requested
• Excellent customer service skills.
• Excellent interpersonal and communication skills to work with and interact with all
levels of team members.
• Strong analytical skills, including data analysis and problem solving.
• Ability to efficiently coordinate multiple projects and meet required deadlines.
• Ability to identify opportunities and innovative ideas and communicate them
effectively.
• Ability to maintain confidentiality of sensitive information.
• Intermediate level skills in Microsoft applications, including Word, Excel and
PowerPoint.
• Must be able to work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Must be able to obtain/maintain any necessary certifications and/or licenses as
required by local gaming regulations.
PREFERRED:
• Bachelor's Degree in Business Management, Marketing or equivalent.
• Three years of marketing experience.
• Experience with analyzing and reporting data in order to identify issues, trends, or
exceptions to drive continuous improvement and resolve issues
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.