The IT Support Technician is responsible for maintaining, analyzing, troubleshooting and repairing computer systems, hardware and peripherals.
Position Responsibilities
- Use remote diagnostic and maintenance tools to resolve issue when appropriate.
- Maintains, analyzes, troubleshoots and repairs computers systems, hardware and peripherals.
- Maintain records of support activities as required by departmental policy.
- Assist in deploying, installing, and operating, automated data processing and telecommunications systems during training, exercises and management operations
- Provide technical support to assist with computer problems
- Perform tech-level functions, installation of software, virus patches, upgrades and other daily maintenance procedures.
- Provide basic hands-on system tech support, system maintenance and training, exercises and operations support of all servers. These include Windows servers, SQL databases, Internet web servers and associated applications.
- Assist in the performance of basic day-to-day system administration tasks
- Provide general troubleshooting on network systems.
- Maintain data files and monitor system configuration to ensure data integrity.
- Performs all duties in accordance with prescribed casino internal control policies and practices.
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
- Ability to work under pressure in a fast-paced environment with multiple priorities.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Must be able to lift/push/pull up to 50 pounds
Requirements
- Ability to effectively communicate in English
- High School education required
- One-year related experience or equivalent preferred.
- Experience in installing, troubleshooting, maintaining and upgrading MS Windows operating systems; experience in multiple PC hardware platforms and supporting MS Office products preferred.
Benefits
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Free Parking
- Pay Rate: $20.50/hour