LIFE AT HILTI
People join Hilti from a variety of backgrounds, but we all share a certain mindset. We’re caring, driven and hard-working, and we excel at giving our best for our customers. In return, we enjoy incredibly varied and dynamic careers. Many of our people have been with us for 20 or 30 years – testament to how much we value and reward their contributions.
What makes Hilti such a unique place to work is our high-performing and caring culture. It’s based on a combination of personal performance, teamwork and support. We’re challenging but nurturing, daring but trusting.
Want to learn more about what it’s like to work at Hilti? Follow #LifeAtHilti on your favorite social platform to see Hilti experiences from around the world.
Job Description
General Summary
The role of Inbound Sales Specialist is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements; ensuring the successful achievement of the company’s objectives and growth within their assigned Market Organization.
Principle Duties and Responsibilities:
Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support
Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations
Understand and present Hilti's Channel Strategy and New Product and Trade Strategy
Responsible for sustaining and continuing knowledge of existing and new products and applications
Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues
Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards
Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy
Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
Successful time management skills to provide quality service with 60 - 75 customer contacts per day
Job Specifications:
High School diploma or GED required; Bachelor’s degree preferred
Previous customer service and/or sales skills required
Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred
Be able to thrive both independently and in a team environment
Strong technical and customer relationship management skills required
Ability to multitask, prioritize, and manage time effectively
Excellent written, verbal, and presentation skills
Drive to develop strong and sustainable customer relationships
Mobility and desire to develop preferred
Working Conditions:
Normal office environment