Implementation Engineer

About the Role

We are seeking an experienced Implementation Engineer to join our dynamic team. In this role, you will take a strategic lead in overseeing the implementation process throughout the entire project lifecycle. Your expertise will ensure a seamless and efficient implementation of Artisight's solutions into clients' environments, while also providing high-level guidance to junior engineers and collaborating with both internal and external teams. You will manage implementation projects, resolve complex technical challenges, and proactively identify opportunities to enhance client satisfaction. This is a client-facing implementation role, not a DevOps or SRE position. You will spend significant time working directly with clients on-site and remotely, leading technical implementations, conducting demonstrations, and providing hands-on support throughout the project lifecycle.

This role is remote with up to 40% travel and requires U.S. work authorization

What You’ll Do 

• Lead the gathering, analysis, and specification of technical requirements with clients to ensure successful implementation.
• Take ownership of implementation projects, providing end-to-end technical leadership and support from initiation through go-live and handoff to client operational teams.
• Collaborate directly with clients and internal teams, including DevOps, Service Desk, and engineering, to ensure smooth implementation and transition to production.
• Provide advanced troubleshooting, problem resolution, and technical support during implementation and post-sale phases.
• Lead technical presentations, training sessions, and knowledge transfer with clients, resellers, and internal teams.
• Mentor and support junior engineers, guiding best practices and ensuring quality standards throughout the implementation process.
• Manage relationships with key stakeholders, setting realistic expectations, tracking progress, and ensuring high levels of client satisfaction throughout the implementation lifecycle.

What You Have

• 3-5 years of enterprise IT experience with a proven track record of leading complex, client-facing technical implementations.
• Expertise in Linux, web applications, and cloud environments, including server, network, and storage systems both on-premises and in public cloud.
• Experience in Healthcare IT or other highly regulated industries.
• Experience with Python scripting or similar automation tools, and Kubernetes for container orchestration and management.
• Exceptional verbal and written communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences.
• Strong client management and relationship-building skills, with the ability to set expectations, manage competing stakeholder demands, and maintain focus on long-term client success.
• Self-driven and collaborative, with the ability to lead cross-functional teams, manage multiple priorities, and drive results in a fast-paced environment.

Bonus Points For

• Public Cloud infrastructure experience (AWS, Azure, GCP).
• Experience collaborating with DevOps and engineering teams to refine processes and tools for scalable implementations.
• Expertise in Ansible for configuration management and automation.

Why You’ll Enjoy This Role

• Impact: Direct ownership of client outcomes in high-stakes healthcare environments
• Growth: Exposure to both deep technical leadership and executive stakeholder management, with a path toward shaping implementation strategy at scale
• Team: DevOps, Service Desk, and Engineering internally, client IT leaders and resellers externally

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