Healthcare Virtual Assistant | Mandarin Bilingual (Remote)

Description

Overview:

Snapscale is looking for a Mandarin Bilingual Healthcare Virtual Assistant who can work remotely to join our team and play a key role in ensuring a seamless patient experience. If you have strong communication skills in Mandarin and English, attention to detail, and a passion for healthcare, we’d love to hear from you!

Key Responsibilities:

• Verify patient benefits and insurance coverage

• Reactivate past patients and maintain engagement

• Answer inbound calls and assist patients with inquiries in Mandarin and English

• Follow up on appointment confirmations and reminders

• Make outbound calls to leads and potential patients

• Schedule and reschedule patient appointments efficiently

• Process prescription refills in accordance with clinic policies

• Manage electronic medical records (EMR) accurately

• Audit laboratory results and follow up on missing or pending results

• Monitor and oversee the clinic’s virtual kiosks

Perks:

• Health Maintenance Organization (HMO)

• Competitive pay

• Government-mandated benefits

• 13th month pay

• Night differential pay

• Internet allowance

• Perfect attendance bonus

• Yearly salary increase

• Opportunities for career growth and development

Requirements

• Proficient in both written and spoken Mandarin and English

• BPO experience in a healthcare account is a must

• Experience working virtually for a Private Clinic/Hospital in the US is preferred

• Comfortable working with US-based clinics and physicians

• Experience handling EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling is a must

• Soft skills such as empathy are essential as you may be talking to people who have medical issues

• Organized and detail-oriented