Healthcare Virtual Assistant - Credentialing & Patient Support

<p><strong>Job Title: Healthcare Virtual Assistant – Credentialing &amp; Patient Support</strong></p><p><strong>Position Type: </strong>Full-Time</p><p><strong>Work Hours: </strong>9:00 AM – 6:00 PM EST</p><p><strong>Work Days: </strong>Monday – Friday</p><p><strong>Salary: </strong>$5 – $6 per hour (depending on experience)</p><p><strong>Job Code: </strong>JL-CUCW</p><p><strong>Preferred Candidate Location: </strong>Philippines<br/></p><h3><br/>About Our Client</h3><p>Our client is seeking a <strong>highly organized and proactive Healthcare Virtual Assistant</strong> to support the operations of a fast-growing U.S.-based medical practice. This role is ideal for someone with <strong>healthcare administration experience, strong patient communication skills, and familiarity with medical workflows and technology-driven practices.</strong></p><p>You will play a key role in <strong>credentialing, administrative workflow management, patient intake monitoring, and revenue cycle support</strong>, helping ensure smooth day-to-day operations as the clinic continues to grow.</p><p>This position is perfect for candidates who enjoy <strong>working independently, managing multiple processes, and contributing to the launch and growth of a modern healthcare practice.</strong><br/></p><h3>Top Priority Responsibilities</h3><ol><li>Credentialing and Insurance Setup / Verification</li><li>Administrative Task and Workflow Management</li><li>Patient Intake Application Monitoring &amp; Customer Support</li></ol><p></p><h3>Key Responsibilities</h3><p><strong>Credentialing &amp; Insurance</strong></p><ul><li>Manage provider credentialing and insurance enrollment</li><li>Perform insurance verification and assist with prior authorizations</li><li>Track provider licenses and compliance requirements</li></ul><p></p><p><strong>Administrative &amp; Practice Operations</strong></p><ul><li>Handle administrative tasks and workflow coordination for the practice</li><li>Support practice launch operations as the clinic is being set up</li><li>Provide general administrative support for day-to-day operations</li><li>Assist with project management and task tracking</li></ul><p></p><p><strong>Patient Support &amp; Intake Monitoring</strong></p><ul><li>Monitor the patient intake application</li><li>Provide customer service support for patient intake issues</li><li>Communicate with patients through inbound and outbound calls</li><li>Ensure a smooth patient onboarding experience</li></ul><p></p><p><strong>Billing &amp; Revenue Cycle Support</strong></p><ul><li>Assist with medical billing processes</li><li>Support revenue cycle management workflows</li><li>Help with scheduling and insurance-related billing tasks</li><li>Potential involvement in full RCM for concierge telehealth services</li></ul><p></p><p><strong>Charting &amp; Technology Integration</strong></p><ul><li>Manage charting workflows within the EHR</li><li>Support AI scribe integration and documentation workflows</li><li>Assist with automation and AI-powered tools used by the practice</li></ul><p></p><p><strong>Marketing &amp; Patient Engagement</strong></p><ul><li>Conduct patient outreach to the existing patient base</li><li>Coordinate light marketing initiatives</li><li>Support patient engagement efforts</li></ul><p></p><p><strong>Tools Used</strong></p><ul><li><strong>AdvancedMD EHR</strong></li></ul><p></p><h3>Ideal Candidate Profile</h3><p><strong>The ideal candidate is someone who:</strong></p><ul><li>Has <strong>healthcare administration experience</strong></li><li>Is comfortable working in a <strong>technology-driven, automation-focused environment</strong></li><li>Can <strong>manage multiple workflows independently</strong></li><li>Thrives in a <strong>startup or practice launch environment</strong></li><li>Demonstrates <strong>excellent organization and project management skills</strong></li></ul><p><strong>Requirements</strong></p><ul><li>Healthcare administration experience preferred</li><li>Experience with medical billing, scheduling, insurance verification, or prior authorization</li><li>Experience using AdvancedMD EHR strongly preferred</li><li>Previous experience working as a Virtual Assistant is preferred but not required</li><li>Medical degree or medical license is NOT required</li></ul><p></p><h3>Basic requirements</h3><ul><li>Must be highly proficient in speaking and writing English</li><li>Must have relevant healthcare or administrative work experience</li><li>Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]</li><li>Must be available for video meetings with your camera on (when needed)</li></ul><p></p><h3>Technical requirements</h3><ul><li><strong>Device: </strong>Reliable laptop or desktop computer.</li><li><strong>Internet:</strong> High-speed connection (minimum 10 Mbps).</li><li><strong>Audio: </strong>Noise-canceling headset.</li><li><strong>Video:</strong> Webcam for virtual meetings.</li><li><strong>Workspace: </strong>Quiet, professional environment.</li></ul><p><strong>Benefits</strong></p><ul><li>Dedicated HR &amp; Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.</li><li>Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.</li><li>HIPAA &amp; Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.</li><li>Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.</li><li>Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.</li><li>Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.</li><li>Access to Tools &amp; Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.</li><li>Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.</li></ul><p></p><p><em>These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.</em></p>