Job Description:
Work At Home Healthcare Customer Service Representative
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference
As a Customer Service Representative, you will play a vital role in assisting customers with their health plans and coverage for a well-known benefits company. As a customer advocate, you will compassionately address customer inquiries, troubleshoot issues, share product and service information, and ensure exceptional overall satisfaction. Join us in making a difference in our customers’ experiences!
Please note: This position is currently open to candidates who reside in Connecticut only.
Why You Should Join Us:
- Weekends off! Our shifts run Monday through Friday
- Pay starts at $18 per hour
- The flexibility of a remote work environment
- 100% paid training
- We provide the equipment!
- Ongoing training and skill development
- Comprehensive Benefits that include 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
- Employee Assistance Program (EAP)
- Internal growth and career advancement, 93% of our management team is promoted from within our company
What We are Looking For:
- Excellent listening and communication skills both written and verbal
- Ability to multitask and navigate between screens efficiently while assisting customer
- Enjoys working independently or with a team
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must pass a criminal background
- The flexibility to work various shifts, including nights, evenings and weekends
Key Skills:
- Handle inbound customer service calls
- Understanding and striving to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat, and/or email communications
- Ability to navigate system tools to search for answers & information
Home Setup Requirements:
- A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
