About the job
What will you be doing?
As Guest Service Manager (GSM) for both Leonardo Hotel Antwerp and Leonardo Hotel Antwerp Plaza, you are the driving force behind an exceptional Guest Experience. You analyse guest reviews on a continuous basis and advise the hotel teams on actions to improve the Guest Experience. You work together with a dynamic team of Hosts who form the heart of our hotels — welcoming guests, crafting great coffees, serving a delicious breakfast, and ensuring every stay ends with a warm farewell.
Your mission is to empower the team to deliver these moments flawlessly. You analyse, advise, coach, train, and inspire daily, creating an environment that allows the team to deliver exceptional service to every guest. You continuously look for ways to elevate the guest journey. In this, you are supported by the Front Office Manager and report directly to the General Manager, who is committed to your success.
Leonardo Hotel Antwerp
In a city as style-conscious as Antwerp, you’ll want to find a hotel that places you in the heart of the action and combines contemporary design with comfort. If that’s the case, look no further than the Leonardo Hotel Antwerpen, located in the popular diamond quarter and opposite the main train station, with many of the city’s best attractions in easy reach. Those include the Old Town, Antwerp Zoo and Rubens’ House, as well as the top boutiques and stores that make this city Belgium’s fashion capital.
Leonardo Hotel Antwerp Plaza
Located right near the heart of Antwerp’s diamond district, Leonardo Hotel Antwerp the Plaza is the perfect spot for a relaxing break, a romantic weekend getaway, or a business meeting. The unique lobby and spacious lounge invite guests to unwind and soak up the calming atmosphere. The restaurant and bar are directly linked to a green courtyard and are the perfect place to relax after a day in the city. Together with the private underground car park and luxurious bedrooms, this makes Leonardo Hotel Antwerp the Plaza a golden choice for both leisure and business stays. The hotel is located within walking distance of a metro station that is directly linked to Antwerp Central Station and the city centre. Whatever your reason for visiting Antwerp, this is your new favourite accommodation in the lively heart of Belgium.
Who are you?
You thrive in a fast-paced environment and take responsibility naturally.
You can analyze online guest review data and turn insights into practical actions that improve Guest Experience results.
You understand exactly what an outstanding Guest Experience looks like and know how to deliver it consistently.
You are professional, enthusiastic, and proactive in everything you do.
You work confidently both independently and as part of a team.
You know how to motivate, guide, and coach people with different personalities.
You bring experience from a similar Front Office or Guest Service leadership role.
You bring strong cultural awareness and an ongoing curiosity to understand and learn more.
You are fluent in English, Dutch, and French; Hebrew is a plus.
You live in or near Antwerp and can easily commute to both hotels.
WHAT'S IN IT FOR YOU (ADDITIONAL TO A GREAT TEAM)?
Curious and eager to grow? That’s exactly why we created the Leonardo Development Lab.
Ambitious? Then you’re in the right place. We offer strong opportunities to grow your career.
Salary according to the official scale? Absolutely — but with us, you get so much more. We love to take good care of our people with extra‑legal benefits such as eco‑vouchers, a 13th month, hospitalization insurance, group insurance, and meal vouchers.
Love a good discount? Within our hotel group, you can eat, drink, and stay overnight at great employee rates.
Wanna Feel Good? Enjoy an overnight stay with a delicious dinner and breakfast in the hotel where you work during your Know Where You Work experience.
APPLY NOW!
We are a young company with a large dose of ambition, positivity and creativity! Interested? Then we would like to receive your motivation letter and resume. Questions? Contact the recruitment department: jobs@leonardo-hotels.nl