What will you be doing?
As Guest Service Manager (GSM) for The Manor Hotel Limited Edition in Amsterdam, you are the driving force behind an exceptional Guest Experience. You analyse guest reviews on a continuous basis and advise the hotel teams on actions to improve the Guest Experience. You work together with a dynamic team of Hosts who form the heart of our hotels — welcoming guests, crafting great coffees and wines with snacks in the lobby, serving a delicious breakfast , and ensuring every stay ends with a warm farewell.
Your mission is to empower the team to deliver these moments flawlessly. You analyse, advise, coach, train, and inspire daily, creating an environment that allows the team to deliver exceptional service to every guest. You continuously look for ways to elevate the guest journey. In this, you are supported by the Operation Manager and report directly to the General Manager, who is committed to your success. You have a wide experience in 4 start plus service and Food & Beverage.
WHO ARE WE?
The Manor Amsterdam is also called the most beautiful hotel of Amsterdam East. Where The Manor used to be a hospital and a district office, it is now a modern hotel with beautiful rooms. Special rooms, hotel lobby bar, restaurant PepeNero, Fitness and a location in one of the nicest areas of Amsterdam: what more could you want?
As Leonardo Hotels Benelux, we are within the large Leonardo Hotels Group, responsible for all activities for the 28 hotels in the Netherlands and Belgium. At Leonardo Hotels we care deeply about personal growth, connection, and making an impact together. On average, our colleagues work with us for four years, because we always look for good internal career opportunities - and we are quite proud of that!
Who are you?
You thrive in a fast-paced environment and take responsibility naturally.
You can analyze online guest review data and turn insights into practical actions that improve Guest Experience results.
You understand exactly what an outstanding Guest Experience looks like and know how to deliver it consistently.
You are professional, enthusiastic, and proactive in everything you do.
You work confidently both independently and as part of a team.
You know how to motivate, guide, and coach people with different personalities.
You bring experience from a similar Food & Beverage & Front Office or Guest Service leadership role.
You bring strong cultural awareness and an ongoing curiosity to understand and learn more.
You are fluent in English, Dutch, and German or French.
You live in or near Amsterdam.
WHAT'S IN IT FOR YOU (ADDITIONAL TO A GREAT TEAM)?
WHATS IN IT FOR YOU?
Salary range per is gross month, gross, for ages 20 and above.
Travel allowance starting from 10 kilometres commuting distance.
Overtime can be paid out or saved as extra time off.
Access to training and development programmes.
Opportunities for personal development and career growth.
Option to purchase products like an electric bike or phone with an average 40% tax benefit via FiscFree.
Access to a global employee discount programme.
A special experience including an overnight stay with dinner and breakfast during your ‘Know Where You Work’ moment.
APPLY NOW!
We are a young company with a large dose of ambition, positivity and creativity! Interested? Then we would like to receive your motivation letter and resume. Questions? Contact the recruitment department: jobs@leonardo-hotels.nl