Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.
The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.
The Romanos, a Luxury Collection Resort is seeking for a Guest Service Ambassador to join our team during the night shift. to provide exceptional service and a memorable experience to our guests. The Front Office Ambassador anticipates guests needs and uphold the high standards of the Luxury Collection brand.
Responsibilities:
- Welcome, assist, and engage guests during overnight hours, ensuring a warm, refined, and personalized experience at every interaction.
- Handle all nightly administrative tasks and coordinate effectively with other hotel departments to ensure smooth operations.
- Manage and resolve guest complaints, disturbances, and emergency situations during the shift.
- Prepare and submit risk and margin reports for internal and external use.
- Monitor the hotel’s overnight operation and ensure that all procedures are followed according to standards.
- Lead and supervise Front Desk activities throughout the night, ensuring clear communication and high guest satisfaction.
- Complete and verify all end-of-day and night audit reports with accuracy and attention to detail.
- Oversee the entire check-in and check-out process, providing efficient and high-quality service that reflects The Luxury Collection standards.
Requirements
- At least 2 years of experience within the hospitality industry in Front Office Agent position (experience in a 5-star hotel preferred)
- Hold a Hospitality degree.
- Be a great communicator who allures guests from all over the world.
- Be an inspiring team player
- Have proper communication etiquette (both written and spoken) with internal and external guests.
- Speak, write and converse freely in both Greek and English. Knowledge of German and/or Russian/or French language will be an advantage.
- Possess strong computer skills and knowledge of Opera software
- Have impeccable cooperation, attention to detail, inspiration, and organizational skills.
- Be able to act proactively and constantly find creative solutions in every guest encounter.
- Have the ability to prioritize and multitask
- Ability to handle confidential information.
Benefits
What We Offer:
- Competitive Compensation Package
- Private Medical Plan
- Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
- Meals Provided On-site
Personal & Professional Growth:
- Ongoing Training & Development Opportunities
- Potential for Task Force Assignments Abroad in Marriott Hotels
- Exposure to an International Work Environment
Wellbeing & Perks:
- Use of Costa Navarino Facilities (subject to internal policies)
- Access to the Support Room – Online Wellness Platform
- Discounts at Marriott Hotels Worldwide