At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g., VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)
- Provide information about amenities, area and venues, and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Fluent in Korean, with proficiency in English
- Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality
- Experience in operating hotel management software such as OPERA is an advantage
- Strong communication and interpersonal skills
- Customer-oriented with a positive attitude
- Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
Benefits
- Positive Working
- Great Environment
- Supportive Team Work