Are you a German speaker looking for an international customer support career?
We are hiring German-speaking Support Specialists to join our teams in Sofia, Bulgaria.
As a Support Specialist, you will assist German-speaking customers by answering questions, resolving issues, and providing professional service. You will work with international brands and become part of a multicultural team in one of Europe's fastest-growing business locations.
This opportunity is open to candidates already living in Bulgaria or those interested in relocating to Sofia with our support.
Key Responsibilities
- Provide support to German-speaking customers through phone, email, and/or chat.
- Handle customer questions and requests professionally.
- Troubleshoot issues and provide effective solutions.
- Maintain accurate customer records.
- Follow quality and service guidelines.
- Collaborate with colleagues to improve customer experiences.
Requirements
- Native or fluent German (C1/C2 level).
- Good English skills.
- Excellent communication skills.
- Customer-oriented mindset.
- Ability to learn new systems quickly.
- Comfortable working in a multicultural environment.
- Willingness to relocate to Sofia, Bulgaria, or already living in Bulgaria.
- Previous support experience is an advantage but not required.
Benefits
- Competitive monthly salary.
- Relocation package for candidates moving to Sofia, Bulgaria.
- Paid training and full onboarding support.
- Health Insurance.
- International working environment with colleagues from around the world.
- Career growth and development opportunities.
- Modern office environment in Sofia.
- Supportive and multicultural team.
- Opportunity to work with globally recognized brands.
- And many other benefits!