Remote
Fully Remote Intake Specialist Chrysalis Health
Compensation
$17.00 per hour
Job Type : Full Time
Minimum Level of Education
High School
DESCRIPTION
Intake Specialist (Fully Remote)
Behavioral Health | Customer Service | Scheduling | Insurance Verification
Pay: $17.00 per hour
Location: Fully Remote
Eligible States: Florida, Ohio, Texas, North Carolina, South Carolina, Tennessee, Georgia, and Alabama
Important Residency Requirement
To be considered, applicants must currently reside in one of the following states: FL, OH, TX, NC, SC, TN, GA, or AL.
At this time, we are not considering relocation candidates unless they have already completed their move and currently reside in one of the approved states.
Join a Mission-Driven Behavioral Health Team
Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy helping people, coordinating schedules, and ensuring a smooth client experience?
Chrysalis Health is seeking a Fully Remote Intake Specialist to serve as the first point of contact for individuals and families seeking behavioral health services. In this role, you will help connect clients to care by verifying insurance, scheduling assessments, coordinating referrals, and providing outstanding customer service.
This position is ideal for candidates with experience in customer service, healthcare administration, call centers, scheduling, medical offices, patient access, intake coordination, insurance verification, or behavioral health support services.
Why Join Chrysalis Health?
✔ Fully Remote Position
✔ Meaningful work helping individuals access mental health services
✔ Stable, mission-driven healthcare organization
✔ Comprehensive Benefits Package
✔ Paid Time Off (PTO)
✔ Health, Dental, Vision, Life, Legal, and Pet Insurance Options
✔ 401(k) with Company Match
✔ Growth and Advancement Opportunities
✔ Supportive Team Environment
What You'll Do
Client Intake & Scheduling
- Answer inbound calls from prospective clients and referral sources
- Schedule intake assessments for new clients
- Coordinate appointments for clients being discharged from inpatient care
- Make appointment reminder calls and follow-up communications
- Explain available services to prospective clients and families
Insurance Verification
- Verify insurance coverage and eligibility for prospective clients
- Ensure accurate documentation of insurance information
- Assist clients with understanding coverage and service options
Administrative Support
- Enter demographic information and maintain accurate client records
- Create and manage client charts within the Electronic Health Record (EHR) system
- Ensure required intake, demographic, and billing documentation is completed
- Mail intake packets and onboarding materials when needed
- Track and report referral activity and intake volume
Customer Service Excellence
- Deliver compassionate, professional service to clients and families
- Communicate effectively with individuals experiencing behavioral health, substance use, or stressful life situations
- Collaborate with clinical and operational teams to support a positive client experience
- Maintain confidentiality and compliance with organizational policies and procedures
What We're Looking For
Required Qualifications
- High School Diploma or GED
- Strong customer service and communication skills
- Previous administrative, scheduling, call center, healthcare support, patient access, intake, or customer-facing experience
- Strong computer skills, including email, internet applications, and data entry
- Excellent organizational and time management skills
- Ability to multitask in a high-volume environment
- Ability to work independently in a remote setting
- Professional phone etiquette and strong attention to detail
Preferred Qualifications
- Experience in healthcare, behavioral health, medical office, insurance verification, or patient scheduling
- Experience using Electronic Health Record (EHR/EMR) systems
Additional Requirements
- Must successfully pass all required background screenings
- Ability to complete required annual training and compliance requirements
