SWOT Hospitality Management Company is seeking a dynamic Front Office Shift Leader for Porto Carras Resort, a premier destination offering exceptional guest experiences.
As a Front Office Shift Leader, you will play a key role in overseeing daily front office operations, ensuring smooth check-in and check-out processes, and delivering outstanding customer service that reflects the resort's high standards.
Responsibilities
- Lead the front office team during your shift, providing guidance, support, and motivation.
- Ensure seamless guest arrivals and departures with a warm and professional approach.
- Handle guest inquiries, requests, and resolve any issues promptly to enhance guest satisfaction.
- Maintain compliance with the resort's operational policies, brand standards, and safety protocols.
- Collaborate closely with other departments to ensure a cohesive guest experience.
- Monitor front office performance metrics and report relevant data to management.
Requirements
Ideal candidates will possess:
- Proven experience in front office operations within the hospitality industry, preferably in resort environments.
- Strong leadership skills with the ability to inspire and manage a diverse team.
- Excellent communication and interpersonal abilities.
- Customer-focused mindset with the ability to handle challenging situations professionally.
- Proficiency in hotel property management systems and standard front office software.
- Fluency in English; additional language skills are an advantage.
- Flexibility to work in shifts, including weekends and holidays.
- Attention to detail and a problem-solving attitude.
Benefits
- Be part of the Marriott International family.
- Career development and training opportunities.
- A fun, inclusive, and energetic workplace.
- Continuous training and development
- Work with the best professionals in tourism industry
SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit www.swot.gr