Summary: Efficiently, courteously, and expediently handle check in, check out, and bid farewell for all hotel guests ensuring their comfort and satisfaction adhering to the hotel standard required. Efficiently and courteously provide cashiering related service. Graciously provide information and maintain excellent relations at all times.
Essential Functions:
Welcome guest upon arrival and check-in according to established standards and procedures.
Handle all keys, mail, telephone, messages, and other items for guests as requested.
Provide information and to assist all guests
Take reservations as customer call in inquiries
Assign room and prepare keys for all arriving guests and groups.
Maintain excellent guest relations with in house guests at all times.
Post all charges without delay and update the folios.
Balance credit cards, charges, and cash pre & post shift.
Be familiar with all room types, and rates in the hotel and upsell.
Handle guest complaints promptly, escalate if needed.
Know guest room security, emergency, and fire procedures.
Be familiar with hotel facilities as well as major city attractions and provide guests with information when requested.
Job Types: Full-time (40 hrs/week)
Hours: Evening & NIght Shifts
Salary: $17,500-19,800 yearly ($8.25/hr - $9.50/hr)
Experience:
- Customer Service: 1 year (Required)
- Hospitality: 1 year (Preferred)
Education:
- High school/ (Required)
Job Location:
- North Olmsted, OH (44070)
All your information will be kept confidential according to EEO guidelines.