From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior is part of the LVMH Group.
The Fragrance Specialist is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Fragrance Specialist always demonstrates the highest level of Dior hospitality. They provide unforgettable client experiences and exceptional service. Achieving defined sales and client development targets while promoting brand image and desirability.
SELLING DIOR
- Conduct in store and/or remote selling activities, acting as a personal shopper
- Sell Dior fragrances by meeting our clients’ needs and providing memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
- Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
- Demonstrate a strong commitment to the brand by maintaining a professional appearance at all times.
- Provide consultation to customers for selection of prestige fragrance.
- Answer and respond to customer requests regarding Dior and its product lines, namely fragrance.
- Connect with authenticity. Identify and understand clients needs through the art of conversation.
- Propose and demonstrate personalized fragrance product through storytelling. Propose complementary products and upcoming event experiences.
- Communicate passionately, always share Dior storytelling and educate clients on the brand and products
- Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.
- Master Brand, Category and Competition Knowledge
CLIENT EXPERIENCE AND MANAGEMENT
- Develop enduring relationships with existing clients in boutique
- Engage new clients to the brand, through genuine interactions
- Achieving defined goals within all CRM activities, client recruitment, development, outreach (when applicable) and sales.
BOUTIQUE OPERATIONS
- Play an active role in maintaining an esthetically pristine and hygienic boutique environment.
- Understand and support merchandising guidelines and inventory management.
- Maintain and contribute to a positive work environment
- Attend all offsite Seasonal Schools and Dior training programs
- 2+ year retail experience, preferably in a luxury environment
- Proven track record in excelling retail results & of working within a luxury retail environment
- Good writing and communication skills
- Must have flexible availability including all Holidays, all days and all business hours.
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $30.00-$40.00 per hour.