Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back.
Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI – that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more.
That's all down to our passionate team of 250+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey.
The Role
This role is perfect for someone who wants to take their first steps in Compliance Operations and Financial Crime (Fincrime). You’ll support the team in day-to-day KYC tasks, help customers complete their verification, and gain hands-on experience in a fast-growing fintech environment.
You’re a great fit if you are detail-oriented, customer-focused, and eager to learn - no previous experience in AML/KYC is required.
What you’ll be doing
- Support identity and address verification processes
- Assist with KYC updates (e.g., name and address changes)
- Review screening alerts under guidance
- Communicate with users via chat and email to support KYC-related queries
- Request and follow up on missing documentation
- Help manage operational queues and support backlog reduction
- Escalate more complex or sensitive cases to AML/KYC Analysts
- Learn and support day-to-day AML/KYC operations
What we’re looking for
- No prior experience in AML/KYC required
- Interest in Compliance, FinTech, Financial Services
- Strong written and verbal communication in English
- Attention to detail and ability to follow processes
- A proactive attitude and willingness to learn
- Ability to handle repetitive and detail-oriented tasks
- Comfortable working in a fast-paced, operational environment
What you’ll gain
- Hands-on experience in AML/KYC and financial crime operations
- Exposure to real-life compliance processes in a fintech company
- Training and support from experienced team members
- A strong foundation for a career in Compliance or FinTech
If this sounds like you, we'd love to hear from you!
Thanks,
Team Plum 💜
Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.