Responsibilities:
Action - as the first point of contact for the Envipco customer for any questions/technical problems
Independently conducting analysis for solving problems by phone and/or remote assistance
Performing on-site and remote fixes for down systems, executing preventive maintenance, and assisting in the training of customers or other in-house technicians
Make pre-site visits to new customers, making sure they are well prepared for the installation of RVM machines.
Working with development and QA teams to replicate and characterize reported issues, supporting continuous improvement of our devices
Collecting direct feedback from customers for future improvements/improvements to our devices
Specific :
knowledge of monitoring and measurement devices;
knowledge of the practical interpretation at the workplace of the technical documentation;
knowledge of the operation of the machines;
the correct choice of the method of repair according to the indications of the documents drawn up for the respective repair;
proper use of S.D.V.s;
English - medium level
advanced mechanical knowledge