Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.
Features an all-day dining restaurant, cafe & alfresco, a fitness
Centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business Centre
Key Responsibilities
- Oversee the daily operations of the housekeeping department.
- Supervise, train, schedule, and evaluate housekeeping staff.
- Ensure guest rooms, public areas, and facilities meet cleanliness and presentation standards.
- Develop and implement cleaning procedures and quality control measures.
- Manage housekeeping budgets, expenses, and departmental resources.
- Monitor inventory of linens, cleaning supplies, guest amenities, and equipment.
- Coordinate with the Front Office, Maintenance, Laundry, and other departments to ensure efficient operations.
- Handle guest complaints and special requests promptly and professionally.
- Ensure compliance with health, safety, sanitation, and environmental regulations.
- Conduct regular inspections of rooms and public areas.
- Maintain records of staff attendance, inventory, inspections, and maintenance requests.
- Assist in preparing departmental reports and performance metrics.
- Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field (preferred).
- 7–10 years of housekeeping experience and managerial experience.
- Strong knowledge of housekeeping operations, cleaning techniques, and industry standards.
- Experience with property management systems (PMS) and housekeeping management software is an advantage