Dispatcher

Carter's Heating & Cooling | Michigan

At Carter's Heating & Cooling, we know that great customer service starts with great communication. We're looking for an organized, customer-focused Dispatcher to help keep our technicians productive, our customers informed, and our operations running smoothly.

If you enjoy helping people, thrive in a fast-paced environment, and love being the person who keeps everything on track, we'd love to talk with you.

What You'll Do

• Schedule and dispatch HVAC service technicians efficiently throughout the day
• Answer inbound customer calls and provide exceptional customer service
• Make outbound calls to schedule service appointments and follow up with customers
• Coordinate with technicians and management to maximize productivity and revenue opportunities
• Monitor daily schedules and make adjustments as needed throughout the day
• Review service tickets and ensure proper billing and documentation
• Maintain accurate customer records and service history
• Assist with customer concerns and help ensure a positive customer experience
• Support the team in achieving company goals and performance metrics

What We're Looking For

• 1+ years of dispatching experience preferred in a residential home services setting
• Service Titan knowledge
• 3+ years of customer service experience
• HVAC, plumbing, electrical, or home services experience is a plus
• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Positive attitude and team-first mentality
• Strong computer skills and ability to learn new software
• Desire to grow professionally and build a long-term career

Why Join Carter's?

• Competitive pay: $17-24 per hour
• Bonus opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Vacation and Paid Holidays
• Company-paid Life Insurance
• Company-paid Short and Long-Term Disability
• Employee discount programs
• Ongoing training and development opportunities
• Supportive team environment with opportunities for advancement

At Carter's Heating & Cooling, we're committed to providing exceptional service to our customers and creating a workplace where our employees can grow and succeed. If you're looking for a company that values teamwork, customer service, and professional development, apply today!