About JumpCloud®
JumpCloud is Intelligent, Secure IT.
About the Role
We are seeking a Customer Success Manager based in India to oversee a $3M+ Book of Business composed of US customers in the Commercial sector. This role is fully remote but will cover US working hours.
As a Customer Success Manager, you’ll be partnering closely with sales, support, product and engineering teams to deliver a world class customer experience. Partnering with Implementation services, you will oversee customer onboarding, working with customer stakeholders to achieve critical IT objectives in a timely fashion. You will act as a trusted advisor to customers, providing guidance that drives product adoption, driving health and identifying expansion opportunities that benefit your customer’s objectives. You will serve as the customer champion as the primary point of contact for all customer needs ensuring issues are receiving the proper attention, features are properly prioritized and sharing product updates that impact your customers’ environment.