Remote
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.
What you will be doing:
- Provide excellent customer service to high-value clients.
- Assisting with account and product inquiries while also performing account maintenance.
- Establish a professional rapport with each client.
- Process payments
Schedule: Monday-Sunday 8am-8pm cst.(schedule will vary) Hybrid, remote on-site
Entry level pay
What you will need:
- High school diploma or GED
- The ability to work in a fast-paced environment.
- Entry level
- Excellent verbal and written communication skills as well as above average computer abilities.
- High school diploma or GED
- Banking experience is preferred
- Experience working in a high-volume call center preferred.
- High school diploma or GED.
