We are a company of many perspectives unified by one goal: To help people, one caring interaction at a time. We believe everyone and every interaction matters. With an “others first” mentality, we serve with thought and heart, owning every moment, working to quickly, simply, and effectively make things better. We listen with our brain and speak from our heart, creating a spirit of trust with our clients and their customers
We are looking for a customer service representative to act as a liaison,
provide product/services information and resolve any emerging problems that
our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer
satisfaction.
Responsibilities
Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive
communication
Provide accurate, valid and complete information by using the right
methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the
time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file
documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of
characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
All your information will be kept confidential according to EEO guidelines.