Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative, you’ll manage customer billing inquiries, process payments and establish positive relationships through every interaction.
How You’ll Make an Impact
- Address customer billing questions and efficiently process payments
- Resolve customer concerns in alignment with company policies
- Remain knowledgeable about our services to provide informed assistance
- Accurately document customer account records
- Participate in coaching sessions and adhere to work schedules
Education
- High school diploma or equivalent
Experience
- Experience providing core basic customer service to external customers
Skills
- Ability to read, write, speak and understand English
Experience
- 6+ months customer service or related experience
- 6+ months of heavy volume phone experience
- 6+ months working with computers and software applications
- Experience in telecommunications call center
Skills
- Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service
All your information will be kept confidential according to EEO guidelines.