Salary Range:$16.00 To $16.50 Hourly
Live in Arizona, Florida, South Carolina, or Texas? Join a Top Workplace!
Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.
Ready to be part of something great? View our website to learn more and apply today!
WHAT’S IN IT FOR YOU – THE PERKS!
💵 Compensation & Incentives
- Starting pay is dependent on state:
- AZ: $16.50/hour with paid training
- FL/SC/TX: $16.00/hour with paid training
- Earn an additional $1.00/hour for any weekend hours worked!
- Pay increase after 90 days of proven performance
- Annual bonuses and merit raises available
🏥 EZ Access MD – Free Healthcare for You & Your Family!
- Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!
🩺 Benefits That Start Early
- Healthcare, life insurance, and 401(k) kick in the first of the month after hire
- Sick time and PTO start accruing on day one—use sick time right away!
- After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
- Get paid to give back with volunteer time off
💻 Company-Provided Equipment
- We’ll set you up with everything you need to succeed—no equipment worries!
🏠 Remote Work
- Work comfortably from home and skip the commute.
🤝 Supportive Culture
- Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
📈 Growth & Development
- Enjoy access to training, coaching, and mentorship to grow your career.
🕗 Consistent Schedule
- Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on our client’s needs.
A DAY IN THE LIFE
As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless.
You’ll:
- Manage 40-100 calls per day depending on the season
- Highlight and sell membership benefits
- Put customers first and take action to improve their experience
- Follow on-call procedures and document every interaction
- Move quickly through multiple systems, dual monitors, and virtual desktops
- Meet program metrics and customer satisfaction targets
- Work within a highly structured role with set start/ends times and scheduled breaks
- Adhere to set start/end times and scheduled breaks
- Stay fully present and engaged throughout your shift
- Follow the proper steps to request time off
WHAT WE'RE LOOKING FOR
Required:
- 6+ months in a call-center experience
- 1+ year of customer service experience
- Knowledge of cars and/or interest in learning about cars
- Strong verbal and written communication
- Organizational and problem-solving skills
- Ability to navigate multiple computer systems
- Experience in a virtual desktop environment
- Distraction-free remote workspace
- High school diploma or GED
Preferred:
- Sales experience helpful
- Prior experience with Five9
Additional expectations:
- Demonstrates conviviality, a core value of our client. This is a passion for bringing people together to create the moments that matter.
- Participate in virtual interviews using a computer with a working camera
- Comfortable in a diverse, inclusive, team-focused culture
- Complete pre-employment steps:
- Internet speed test
- Background and drug screening
- Employment verification