We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.
KEY RESPONSIBILITIES:
- Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Stay current with industry changes/trends to provide best in class service
- Meet personal/team qualitative and quantitative targets
Requirements
- Experience in a healthcare account
- Proficient in the required language
- Excellent organizational and time-management skills.
- Ability to work in a fast-paced environment.
- Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
- Strong affinity for customer services.
- Shows the ability to calm patients during a stressful situation.
- Proficient with Microsoft Word, Excel, and Outlook
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- 10% Night Differential
- Onsite (Ayala, Makati/Clark, Pampanga)
- Night shift
- 26,000 ALL IN