The Customer Service Representative is responsible for completing the day-to-day tracking and tracing of Brokerage loads. The primary focus of the Customer Service Representative is to work with Carrier Procurement and Sales to monitor on-time service and communicate any issues while maintaining a high level of customer service.
ESSENTIAL JOB FUNCTIONS
Monitor all pickups and deliveries of Brokerage loads, working closely with the operations team
Update times and location of loads in tracking software (TMW)
Communicate all potential service issues to Sales and Procurement
Provide prompt and professional responses to customer requests for additional information through written and verbal communication
Act as the right hand of client’s to our customers and carriers
Working conditions:
Working schedule: 1 pm - 10 pm EST, Monday–Friday
OFFICE mode of work (Belgrade or Lviv office)
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Strong communication and interpersonal skills, including oral and written communication
Excellent data integrity and problem-solving skills
Organized, detail-oriented, and able to work independently
Ability to build relationships with carriers
Ability to function in a team-based environment
Ability to manage processes, make decisions and take appropriate action
Ability to be flexible in a fast-paced and changing environment
PC skills including, but not limited to: MS Word, Excel, and Outlook