PAREXEL International Corporation is a global biopharmaceutical services The Company provides contract research, consulting, medical communications, and technology solutions. The Company provides its services to the worldwide pharmaceutical, biotechnology, and medical device industries.
Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting, and market access, our therapeutic, technical, and functional ability is underpinned by a deep conviction in what we do.
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
We recognize and uphold the importance of all people, the way we do things, our quest for innovation and most importantly, our patients. We trust and encourage each other to do our best work. We value different perspectives and cultures. We leverage our colleagues' diverse strengths and expertise.