jobs.lu is a leading online job board in Luxembourg, dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the Luxembourgish job market, we have a key role in facilitating millions of job placements across various sectors and industries.
We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market.
Your responsibilities:
- Manage customer enquiries via email or phone in a professional and timely manner
- Follow-up with your portfolio of customers and offer appropriate recommendations
- Ensure the publication and the quality of listings within the SLA timeframe
- Work closely with internal teams to guarantee a smooth customer experience
- Provide support to jobseekers
- First experience in a customer service or other direct customer facing role
- Fluency in English, French, and German. Luxembourgish is an asset.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
- High attention to detail and strong problem-solving skills
Your benefits
- Holiday allowance
- Quarterly bonus
- Lunch vouchers
- 26 vacation days + 2 volunteering days
- 2 home office days after onboarding (possible)
- Group insurance + hospital insurance
- Ongoing development possibilities