Job Description:
A fantastic opportunity
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.
Job Overview
As a Customer Service Representative, you'll support a well-known healthcare brand specializing in diabetic equipment. Empathy and compassion are key as you assist callers with troubleshooting, inquiries, and educating customers about medical devices. Join us in making a meaningful impact!
Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT
Why You Should Join Us
- $17/H
- Join a supportive community focused on engagement and recognition
- Hands-on paid classroom-style training, as well as ongoing job specific training
- Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
- Employee discounts and referral bonuses
What We Are Looking For
- Must legally be able to work in the US
- Must be at least 18 yrs of age
- Highschool diploma or equivalent
- The flexibility to work various shifts, including evenings and weekends
- Must pass a background check
Key Skills
- Strong verbal and written communication skills
- Ability to multitask and navigate between screens efficiently while assisting customer
- Strong problem-Solving, Empathy, Adaptability and Reliability
- Document interactions, escalate issues with empathy to enhance customer experiences.
- Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals.
About Foundever™
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
