Customer Service Associate, Germany

Main Responsibilities

Key responsibilities:

• Support and manage payroll tasks using the appropriate ticket and payroll systems applying the defined standards and client specific requirements

•Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds

•Ability to utilize the hrX suite of tools as it relates to payroll processing and associated activities

•Be able to understand and interpret a payslip

•Be able to understand and follow the payroll calendar

•Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities

• Recognize and deal appropriately with sensitive and confidential information

• Produce and understand basic standard and client specific payroll reports

• Review and validate data for accuracy

• Answer basic payroll questions and requests

• Support and execute SOC1 Controls

•Participates in projects as needed and assigned

Key Criteria to monitor performance

• •Adherence to all Security and Compliance procedures

•100% Attainment of customer SLA agreements

•Adherence to quality standards

•Demonstrate professionalism and act responsiblyCore Competencies

• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook

•Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

•Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

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•Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Strada priorities

•Be Effective - Demonstrate knowledge of the Strada Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximumy

IV. REQUIRED EXPERIENCE

Professional /

Job Experience

• •Knowledge of MS Office tools such as Excel, Word, and PowerPoint

•Flexibility to support a global and fast paced environment

•Attention to detail

•Excellent written and verbal skills

•Self-motivated and a willingness to learnAcademic Degree

Education and Training

• High school diploma or equivalent

• 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment

• HRIS knowledgeAcademic Degree Education and Training:

• Essential

•High school diploma or equivalent

•1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment

•HRIS knowledge

• Desirable

•Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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