Remote
Job Description:
As a Spanish Bilingual Customer Service Agent, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.
At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.
PAY: English $20.00/ hour
Spanish Bilingual $20.50/hour
LOCATION: Maitland, FL 32751
HOURS: Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM
*In addition to Sunday, you will also have one of the following weekdays off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs)
TRAINING SCHEDULE (1st 2 weeks): Monday- Friday 10:45 am- 7:15 pm
BENEFITS:
Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!
You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.
RESPONSIBILITIES:
- Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
- Responding to customers in a polite and courteous manner
- Projecting patience, empathy, caring and sincerity in voice tone and words
- Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
- Express thoughts and information clearly and succinctly
- Inspiring confidence and positively influence the behavior, actions, and thoughts of others
- Communicating unpleasant or negative information in a tactful manner
- Consistently meet established productivity, schedule adherence, and quality standards
- Be flexible, adjust quickly, and react positively to change
- Special projects as required
QUALIFICATIONS:
- Spanish Bilingual Required
- Prior customer service experience (high volume call center experience is a plus)
- Professional verbal and written communication skills
- Outstanding attendance & work ethic
- Strong ability to navigate multiple systems while speaking with customers
- Must be self-motivated, problem solver and use critical thinking
- Good typing/keyboarding skills (a test will be given)
- Ability and openness to work professionally with a diverse customer base
- Works well in team setting
- A criminal background check and drug test are required
- Vehicle tag check will be done, and any outstanding toll violations must be paid before your employment with us begins.
