This role is responsible for helping build, scale, and manage marketing strategies that support the full customer experience journey, from growth and onboarding through engagement, retention, and advocacy. The Customer Experience Marketing Manager will help translate customer needs, business priorities, and lifecycle moments into clear marketing programs, campaigns, content, and operating processes that improve customer engagement and reinforce the value of the Aledade partnership.
As a member of the Marketing team, this role will work closely with Growth, Sales, Field Operations, Market Leadership, Customer Success, Product, Marketing Operations, Implementation, Field and BI teams to create a more connected and consistent customer experience. This includes supporting customer segmentation, lifecycle messaging, nurture campaigns, retention-focused communications, customer engagement programs, and advocacy-related initiatives.
This role requires strong independent ownership, strategic judgment, operational rigor, and the ability to move work from idea to execution with limited oversight. The ideal candidate can take broad business priorities, define the work required, build the plan, identify risks and dependencies, communicate progress, and drive execution through completion.