foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Assist with the maintenance of accurate articles:
-Supports the uploads of updated macros and other content to multiple platforms: SalesForce, HelpJuice/Knowledge Base, and PandaCare
-Self-starter and able to work independently with minimal supervision
-Able to work on multiple projects while delivering within deadlines
Support articles updates in line with latest SOP releases:
-Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly
-Ensure that SOP updates are accurate and uploaded in a timely manner
Liaising with local teams for translations:
-Monitor content translations, and ensure completion within strict deadlines
Assist Manager with other tasks on an ad hoc basis:
-Support Manager with ongoing projects on an ad hoc basis
Good English communication skills
Familiarity with CS SOPs
Meticulous and high attention to detail