Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.
The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.
The Westin Resort Costa Navarino, is seeking a Concierge Agent to make an impact on this job. The successful candidate will provide exceptional service and a memorable experience to our guests.
Responsibilities
- Recommend guests all emblematic places to explore.
- Fulfill all guests’ aspirations and exceed their expectations.
- Minimize and resolve issues with style, grace and sincerity.
- Follow up every activity to ensure total fulfillment.
- Recommend unique places to guests and make reservations such as for restaurants, private yacht cruises, golf lessons.
- Deliver exceptional, authentic service.
- Provide check in, check out assistance when needed.
- Become an expert of local history, traditions and culture.
- Create guests’ memorable experiences.
- Run communication and recording of complaints; deal with complaints on first level.
- Be thoroughly conversant with all room types, décor and outlook.
Requirements
- Hold a Hospitality degree.
- At least 2 years of experience within the hospitality industry in Front Office Position. FO experience in a 5-star hotel preferred
- Have proper communication etiquette (both written and spoken) with internal and external guests.
- Speak, write and converse freely in both Greek and English. Knowledge of German and/or Russian/or French language will be an advantage.
- Be a person with enviable customer service skills.
- Possess strong computer skills and knowledge of Opera software
- Have impeccable cooperation, attention to detail, inspiration, and organizational skills
- Have the ability to prioritize and multitask
- Ability to handle confidential information.
- Be a great communicator who allures guests from all over the world.
- Have unflappable temperament and professional integrity
- Be an inspiring team player
- Be able to act proactively and constantly find creative solutions in every guest encounter
Benefits
What We Offer:
- Competitive Compensation Package
- Private Medical Plan
- Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
- Meals Provided On-site
Personal & Professional Growth:
- Ongoing Training & Development Opportunities
- Potential for Task Force Assignments Abroad in Marriott Hotels
- Exposure to an International Work Environment
Wellbeing & Perks:
- Use of Costa Navarino Facilities (subject to internal policies)
- Access to the Support Room – Online Wellness Platform
- Discounts at Marriott Hotels Worldwide